At BJD Clothes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible refund and returns policy to ensure your peace of mind.

  1. Return Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please make sure to include all accessories, tags, and documentation that came with the product.

  2. Return Process: If you would like to initiate a return, please contact our customer service team within 14 days of receiving your order. They will guide you through the return process and provide you with a return authorization number.

  3. Refund Options: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above. Once approved, you will have the option to receive a refund or store credit.

  • Refund: If you choose a refund, the purchase amount will be credited back to the original payment method used for the transaction. Please note that shipping charges are non-refundable.

  • Store Credit: If you prefer store credit, we will issue a unique code that can be applied towards future purchases on our website. The store credit does not expire and can be used partially or in full.

  1. Return Shipping: You will be responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of the package. Please note that the cost of return shipping is at your expense, unless the return is due to our error or a defective product.

  2. Exchange: Currently, we do not offer direct exchanges. If you wish to exchange an item, we recommend following the return process outlined above and placing a new order for the desired item.

  3. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or provide a refund as per your preference.

Please note:

  • Clearance and sale items are final sale and not eligible for returns.
  • Custom-made or personalized items may have specific return policies. Please refer to the product description or contact our customer service team for further information.

We strive to process all returns promptly and ensure a hassle-free experience for our customers. If you have any questions or require assistance with a return, please contact us at [email protected] and we will be happy to assist you.